Frequently asked questions?

1. What is WinnerBe?
We are a high-tech startup located in Latin America's Silicon Valley (Guadalajara, Jalisco, Mexico). We are the online store of the future, where you can buy high-tech products and win tech products.

2. Do all prices include VAT (Taxes)?
Yes, all prices for products that can be added to your shopping cart in our online store include taxes (VAT).

3. Do you ship internationally to countries outside of Mexico?
We currently do not ship internationally, although we can make an exception through our contact section by reviewing your case and submitting a request through our form.

4. Do you ship nationwide to all of Mexico?
Yes, we ship throughout Mexico through various shipping companies.

5. Do you offer free shipping in Mexico?
Yes, for purchases of $800 MXN or more.

6. Do you offer Interest-Free Months (IFM)?
Yes, when paying with PayPal, we offer 3 and 6 months interest-free (MSI) throughout the online store for purchases over $2,500 MXN.

7. In what currency are prices expressed throughout the online store?
In Mexican Pesos (MXN).

8. How do I request an electronic invoice for my purchase (CFDI)?
Within the steps for the products you've added to your shopping cart, you'll find the option to enter your tax information. Once your purchase is complete, you can choose to invoice your purchase. For any details about your invoices, please contact us via our contact form.

9. What is a Giveaway?
This is our unique promotional strategy, which involves selecting a product and registering to participate for free for a great gift.

10. How can I cancel, return, refund, or exchange a request?
To learn more about this issue, we invite you to review our terms and conditions of use, or you can send us your specific question using our form in our contact section.